Terms & Conditions

Important: Purchase order is not finalised until customer receives copy of order confirmation via email or fax!!!

Electronic Fund Transfer (EFT) Payment

  1. Customers order online
  2. transfer payment in full to Peeled Onions bank account
  3. customer will be required to send ASAP copy of payment receipt to Peeled Onions via email or fax
  4. receive a copy of order confirmation, then
  5. arrange time to pick up by Friday.

In case of excess orders placed on the stock available, orders will be filled in a first in first served basis.

Credit Card Payment

  1. Customers order online
  2. pay with credit card in full
  3. receive a copy of order confirmation, then
  4. arrange time to pick up by Friday

GST

All fresh products are GST free.

Pickup of purchases

Arrange time to pick up purchases by Friday.

Attend the collection address at 2/118 Mccredie Road, Guildford, NSW, with

  • A copy of your bank receipt for fund transfer (for EFT payment only)
  • A copy of our order confirmation email, and
  • photo ID such as Driver Licence

Any purchase not collected by Friday will be deemed abandoned.

Delivery of Goods

Products will be delivered upon date requested by customer, or next working day if not specified (Tuesday to Friday). All prices displayed on this website exclude shipping costs.

Customer Service

Peeled Onions products are guaranteed to be the best and freshest quality and should be stored at 2 to 8 deg C. We are committed to make sure that all products listed on our website are currently available for sale. In the event we are unable to fulfill your order due to unforeseeable circumstances, we will notify you on day of delivery to arrange an agreeable alternative item, a back-order or a full refund.

Please contact us within 12 hours of the delivery for replacement or credit if you believe the quality or freshness is not what it should be.

Refund

You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website. We do not normally give refunds if you simply change your mind or make a wrong decision.

Errors and Omissions

Peeled Onions reserves the right to cancel an order and/or reverse a payment if an order has been placed based on erroneous information. Quantity and price of product in set boxes of our website will occasionally be adjusted according to market fluctuations without notice.